[CaRe]

Flight delayed more than 3 hours? Get a S$84 voucher - Catch: It applies only to delays caused by AirAsia

KUALA LUMPUR - AIRASIA will compensate passengers whose flights are delayed for more than three hours.


AirAsia will compensate passengers - with a RM200 (S$84) e-gift voucher - if their flights are delayed for more than three hours as part of its new 'On Time Guarantee' initiative. -- PHOTO: CHOO CHWEE HUA

The budget carrier announced on Monday that it would give RM200 (S$84) e-gift vouchers to passengers delayed from the scheduled time of flight departure.

Billed as its 'On Time Guarantee', the e-gift voucher can be used to purchase one's next AirAsia flight or any AirAsia products and services online and is valid for three months.

All flights beginning on Monday have been accorded the service, which comes at no extra cost to passengers.

It is, however, only applicable to delays caused by AirAsia, and does not cover circumstances such as bad weather, air traffic control, airport closures and acts of God.

Passengers eligible for the compensation will receive the voucher within three working days of the delayed flight via e-mail. A call centre will be set up soon for those without e-mail accounts.

Describing it as the first initiative to a string of '5-star' services that will be revealed in weeks to come, the budget carrier's chief executive officer Datuk Seri Tony Fernandes touted the move as possibly a world first.

He said the three-hour period was just the start, adding that once an order of a dozen Airbus 320 materialise within this year there would be room for other improvements. -- THE STAR/ANN

[Moz]

Mm.. okay

[free_gul88]

It's a good idea to keep good record of the airplanes' timings

Originally Posted by CaRe

Flight delayed more than 3 hours? Get a S$84 voucher - Catch: It applies only to delays caused by AirAsia

KUALA LUMPUR - AIRASIA will compensate passengers whose flights are delayed for more than three hours.


AirAsia will compensate passengers - with a RM200 (S$84) e-gift voucher - if their flights are delayed for more than three hours as part of its new 'On Time Guarantee' initiative. -- PHOTO: CHOO CHWEE HUA

The budget carrier announced on Monday that it would give RM200 (S$84) e-gift vouchers to passengers delayed from the scheduled time of flight departure.

Billed as its 'On Time Guarantee', the e-gift voucher can be used to purchase one's next AirAsia flight or any AirAsia products and services online and is valid for three months.

All flights beginning on Monday have been accorded the service, which comes at no extra cost to passengers.

It is, however, only applicable to delays caused by AirAsia, and does not cover circumstances such as bad weather, air traffic control, airport closures and acts of God.

Passengers eligible for the compensation will receive the voucher within three working days of the delayed flight via e-mail. A call centre will be set up soon for those without e-mail accounts.

Describing it as the first initiative to a string of '5-star' services that will be revealed in weeks to come, the budget carrier's chief executive officer Datuk Seri Tony Fernandes touted the move as possibly a world first.

He said the three-hour period was just the start, adding that once an order of a dozen Airbus 320 materialise within this year there would be room for other improvements. -- THE STAR/ANN