[UnkerCat]

Did starhub get back to u abt this matter?

[nutcase]

Agree. Starhub services are good but their customer service sucks. You can expect to wait up to some time before you can get to speak to someone on the phone.

[-Nero]

Originally Posted by lovewendy

im lucky too! i called once to starhub billing and the customer care was great. he had the patience to go through step by step with me on my bills and cleared my doubts! although i sounded not very nice.. cos i thought there was an error in the billing..

Originally Posted by tealeaf80

so far only those online mobile starhub shop will undergo every thurs maintenance & it would not definitely request for PW from consumers.. well, i guess is just your luck to run into this two rude fellows.. anyway, do keep us updated on the latest status..

Originally Posted by UnkerCat

Did starhub get back to u abt this matter?

yup.. customer affairs department replied my email by saying their busy but also acknowledged my email.. the following is what she wrote.

Dear Mr Curtis

Thank you for your e-mail. We are sorry for the extended time taken
to reply due to high e-mail volumes.

Please accept our sincere apologies for the less than ideal
experience, which you had encountered. Your feedback has been
escalated to the relevant department for their necessary review and
follow-up with you. We appreciate your kind patience in the meantime.

If you have any further enquiries, please e-mail us at this address
or fax in to +65 6725 1603.

Originally Posted by constanceling

got once, i call the starhub customer care, got one consultant named Alvin, keep providing me with wrong information.
i forget what did i ask already, but i called the 2nd time asking.. the person tell me another story!
so i called the 3rd time to confirm which story is correct!
in the end, is the Alvin that gave me all the wrong info.
but luckily, the attitude of the other 2 consultant is quite nice and patience..

don't you think they just wanna hang up the line ASAP?
that's the same as how the Jeff kept claiming to me.. no committing and integrity at all.

Originally Posted by nutcase

Agree. Starhub services are good but their customer service sucks. You can expect to wait up to some time before you can get to speak to someone on the phone.

yea. no doubt.. but i usually use StarHub Callback service.. www.starhub.com/callback