Unwanted SMS services may be further restricted - Singapore Forums by SGClub.com
Singapore Forums by SGClub.com
Sitemap Contact Us FAQ Singapore Forums by SGClub.com
Home Photos Member List Register Mark Forums Read  
Go Back Home > Lifestyle > International & Singapore News » Unwanted SMS services may be further restricted

Why aren't you a member of SGClub.com yet??

» Join 130,000+ other members in chatting.
» Make lots of new friends here.
» Keep up-to-date with current events.
» Participate in Club outings.
» Download lots of Free Stuff!

Registration just takes 2mins and is absolutely free so join our community today!

I Want to Choose my Own Personal Nickname Now!


Reply
 
LinkBack Thread Tools Display Modes
Old 15th January 2013, 03:00 PM   #1 (permalink)
Experienced SGClubber
*StarDust* has much to be proud of*StarDust* has much to be proud of*StarDust* has much to be proud of*StarDust* has much to be proud of*StarDust* has much to be proud of*StarDust* has much to be proud of*StarDust* has much to be proud of*StarDust* has much to be proud of*StarDust* has much to be proud of*StarDust* has much to be proud of*StarDust* has much to be proud of

 
*StarDust*'s Avatar
 
Posts: 64,170
Join Date: Oct 2007
Likes: 377
Liked 327 Times in 285 Posts
Gender:

Unwanted SMS services may be further restricted

Unwanted SMS services may be further restricted

IDA study in motion to ensure regulations for services are still relevant as complaints rise

by Ashley Chia
04:45 AM Jan 14, 2013


SINGAPORE - Regulations governing mobile services that charge a premium for items such as news updates, jokes and ringtones over unsolicited text messages could come under greater scrutiny as the Infocomm Development Authority of Singapore (IDA) is studying if requirements to the Premium Rate Services (PRS) Code need to be "further tightened".

The move is to ensure that the Code, introduced in 2007, "remains relevant to market developments", said the IDA, and comes at a time when the number of consumer complaints has risen in recent years.

Under the Code, PRS providers must clearly publish the prices, terms and conditions of their services, and take steps to authenticate and ensure that explicit purchase confirmation is received before the service is activated.

Reminder and confirmation messages must also be sent for subscription-based PRS purchases, indicating charges. Further, a customer hotline has to be maintained.

Over the last two years, eight PRS providers were found to have contravened the Code. There are currently 255 operators here with the licence to offer PRS but not all of these operators do, said the IDA.

More safeguards will also be in place when the Do Not Call (DNC) registry under the Personal Data Protection Act comes into force next year.

PRS providers can only send unsolicited marketing messages only if it has either obtained clear and unambiguous consent from the individual concerned, or have checked with the DNC register to ensure that the telephone number is not registered with the registry.

Last year, the IDA received 379 PRS-related complaints, more than double the 156 cases in 2010. In 2011, there were 320 of such complaints.

The majority of complaints received involved "disputes which arose because consumers did not read carefully the terms and conditions about the services, including the charges, before subscribing to the services", an IDA spokesperson said.

Since February last year, the authority has required mobile operators to allow their subscribers the option of barring PRS, which is to be offered free when requested for the first time.

Once activated, the consumer will be barred from subscribing and receiving chargeable PRS, and in the event of accidental subscription, will not be billed for them.

To date, close to 50,000 end-users here have taken up the offer - an "encouraging" number, said the IDA, as it "shows that there are consumers who are aware of the service and wish to take it up".

However, Mr T Lau, an IT sales manager, was billed S$64 for 10 outgoing text messages to a PRS service he said he did not subscribe to. The 50-year-old filed a police report on Dec 27 last year for the unauthorised transactions.

A SingTel spokesperson said the telco has received "some isolated feedback" from its customers regarding the PRS charges which they have incurred with the PRS provider.

"As SingTel is billing on behalf of the content provider, we assist our customers should there be disputes over charges by highlighting their case with the respective content provider and tracking the progress on their behalf," he said. "We would advise our customers to ignore and delete SMS text messages from unfamiliar numbers if in doubt."

Telco StarHub said the number of inquiries it received on PRS is "relatively low". "Most of these customers have contacted us to obtain the hotline number of their PRS provider," said a StarHub spokesperson.

The IDA stipulates that mobile operators are required to assist subscribers to help resolve any dispute with PRS providers.

"Should a consumer have doubts about his phone bill, he could hold off paying the disputed amount until the dispute has been resolved, but should inform his mobile operator about the dispute before payment is due," said the IDA spokesperson.

Source: http://www.todayonline.com/Singapore...her-restricted

__________________
"Dear children, let us not love with words or tongue but with actions and in truth". - 1 John 3:18
*StarDust* is offline  
Add to *StarDust*'s Reputation Reply With Quote
Old 16th January 2013, 11:45 AM   #2 (permalink)
Experienced SGClubber
gforce199 will become famous soon enoughgforce199 will become famous soon enough

 
gforce199's Avatar
 
Posts: 2,151
Join Date: Oct 2007
Likes: 8
Liked 13 Times in 11 Posts
Gender:

Re: Unwanted SMS services may be further restricted

good..
i hate those sms.. keep coming..-.-!

__________________
Give a hungry person a silver Coin, He feed himself for a day. He rise his standard of living...Tomorrow, he when his hungry, he came back to you and ask for a Gold Coin, BIG TOUBLE....
gforce199 is offline   Add to gforce199's Reputation Reply With Quote
Old 16th January 2013, 12:07 PM   #3 (permalink)
Experienced SGClubber
createweb is a jewel in the roughcreateweb is a jewel in the roughcreateweb is a jewel in the roughcreateweb is a jewel in the roughcreateweb is a jewel in the roughcreateweb is a jewel in the rough

 
createweb's Avatar
 
Posts: 1,826
Join Date: Aug 2008
Likes: 41
Liked 66 Times in 51 Posts
Gender:

Re: Unwanted SMS services may be further restricted

yay! no more irritating random SMSes

__________________
Need help with biology? Drop me a pm and i'll try my best to help!

Giving Biology Tuition to JC students as well. Drop me a pm if interested
createweb is offline   Add to createweb's Reputation Reply With Quote
Reply

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Swedish telco fined $100,000 for billing unwanted SMS services *StarDust* International & Singapore News 0 16th September 2011 01:18 PM
Feeling restricted Lunacyz Love & Relationships 31 24th May 2009 03:43 PM

» Friends
Watch Free Movies Online
Celebrity Gossip
Food Delivery

» Facebook Fans
» What's Going On?
Title, Username, & Date
17 this year,dropout from Sec 1
About resignation
First job and alrdy wanted to change job?
Singapore students spend third-highest amount of time on homework: study
Discussion Abt Courses Of Local Uni (NUS/NTU/SMU) & Its IGP
Why so many Koreans are called Kim
It's raining money in Hong Kong on Christmas Eve; motorists and pedestrians rush to grab...
Top blogger Xiaxue sets tongues wagging with Gushcloud exposé
Merc driver washes car for half an hour -- right in front of traffic light at Tampine
National servicemen do not need to obey manifestly illegal or unlawful orders
12 types of teachers all Singaporean students have encountered
4K Blu-ray playback on Mac?
A*Star scientist starts arts grant in protest against six-year bond
Couple strip naked and get intimate in Sentosa pool -- right in front kids swimming
10 things every parent will nag at you regardless of your age
S'pore couple left with $28,000 bill after water mixes with diesel in engine of brand
Malaysia to charge RM20 entry fee for foreign-registered vehicles from Singapore
Serial offender molested teenager in latest crime, given 5 years' corrective training
Man admits taking upskirt videos of air stewardesses in Changi Airport toilet
Girl pours hot water on housemate over chores
Featured Photos
by aaudreygan
· · ·
Girl Photos
2740 photos
4160 comments
by aaudreygan
· · ·
Girl Photos
2740 photos
4160 comments
by aaudreygan
· · ·
Girl Photos
2740 photos
4160 comments
by aaudreygan
· · ·
Girl Photos
2740 photos
4160 comments
by a8paris
· · ·
Girl Photos
2740 photos
4160 comments
by a8paris
· · ·
Girl Photos
2740 photos
4160 comments
by a8paris
· · ·
Girl Photos
2740 photos
4160 comments
by a8paris
· · ·
Girl Photos
2740 photos
4160 comments
by aaricia
· · ·
Girl Photos
2740 photos
4160 comments
by aaricia
· · ·
Girl Photos
2740 photos
4160 comments

 

All times are GMT +8. The time now is 03:58 AM.


Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright© 2004-2013 SGClub.com. All rights reserved.